Privacy Policy
Last date: 30 Jan 2026
General Store-All (“Store-All,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, submit a form, reserve a storage unit, contact us, or subscribe to our newsletter.
This policy is intended to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy requirements.
1. Who we are
Business name: General Store-All / General Store-All Mini Storage
Location: 1106 Southwest Marine Drive, Vancouver, BC V6P 5Z9
Phone: (604) 261-2242
Website: generalstoreall.com
2. What personal information we collect
We collect information in three main ways: (a) information you provide directly, (b) information collected automatically when you use our website, and (c) information from third parties (limited cases).
A) Information you provide directly
Depending on what you do on the site, we may collect:
- Contact details: Name, phone number, email address
- Reservation/request details: Unit preferences (size/type), move-in timeline, rental duration, notes about what you’re storing, and optional services you select
- Communication content: Messages you send via contact forms, reservation forms, or support requests
- Newsletter information: Email address (and preferences if collected)
B) Information collected automatically
When you browse our website, we may automatically collect:
- Device and usage data: IP address, device type, browser type, pages viewed, time on page, clicks, referring/exit pages
- Approximate location: Derived from your IP address (city/region level)
- Cookie and similar technology data: Identifiers used to recognize your browser/device
C) Information from third parties
In limited cases, we may receive information from:
- Service providers that help us run our website, forms, analytics, or communications
- Platforms you use to contact us (for example, if you reach out via social media)
3. How we use your information
We use personal information for the following purposes:
- To respond to inquiries and provide customer support
- To process reservation requests and communicate next steps
- To provide services related to storage rentals and facility operations
- To send operational messages (for example, confirmations, follow-ups, service updates)
- To send marketing communications (newsletter or promotions) if you subscribe or otherwise consent
- To improve our website and understand how visitors use it (analytics)
- To protect security and prevent fraud (for example, detecting suspicious activity)
- To comply with legal obligations and enforce our terms/policies
4. Consent and your choices
In Canada, we generally collect, use, and disclose personal information with your consent, except where permitted or required by law.
You can choose to:
- Opt out of marketing emails using the unsubscribe link in the email (or by contacting us)
- Adjust cookies through your browser settings (see Cookies section below)
- Not provide optional information (some fields may be optional; however, certain details are needed to process a reservation request or respond properly)
5. When we share your information
We do not sell personal information. We may share personal information in the following situations:
A) Service providers
We may share information with vendors that help us operate our website and services, such as:
- Website hosting and infrastructure
- Form and email tools
- Analytics providers
- Customer support tools
These providers are authorized to use personal information only as necessary to provide services to us.
B) Legal and safety reasons
We may disclose personal information if required to do so by law, court order, or government request, or when we believe disclosure is necessary to:
- Comply with legal obligations
- Protect the rights, property, or safety of Store-All, our customers, or others
- Investigate or prevent fraud or security issues
C) Business transfers
If we are involved in a merger, sale, financing, reorganization, or transfer of business assets, personal information may be shared as part of that transaction, subject to standard confidentiality protections.
6. Cookies, analytics, and tracking
We use cookies and similar technologies to:
- Keep the site working properly
- Understand site performance and usage
- Improve marketing effectiveness (if enabled)
You can manage cookies by:
- changing settings in your browser (you can block or delete cookies)
- using available consent tools on the website (if implemented)
Note: Blocking certain cookies may affect site functionality.
7. Embedded content and third-party features
Our site may include third-party features such as embedded maps (for example, Google Maps) or other embedded content. These third parties may collect information through their own cookies or tracking technologies according to their own policies. We recommend reviewing their privacy policies if you use those features.
8. Data retention
We keep personal information only as long as needed for the purposes described in this policy, including:
- Responding to inquiries
- Managing reservations and customer support
- Meeting legal, tax, accounting, or operational requirements
When information is no longer required, we take reasonable steps to delete, destroy, or anonymize it.
9. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
10. Your rights: access and correction
You can request:
- Access to the personal information we hold about you
- Corrections to inaccurate or incomplete information
To make a request, contact us using the details in the “Contact” section below. We may need to verify your identity before fulfilling requests.
11. Children’s privacy
Our website and services are intended for adults and are not directed to children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction.
12. Cross-border transfers
Some service providers we use may store or process data outside of Canada. In those cases, personal information may be subject to the laws of the country where it is processed. We take reasonable steps to ensure appropriate safeguards are in place when using service providers.
13. Changes to this Privacy Policy
We may update this policy from time to time. We will post the updated version on this page and revise the “Last updated” date. Your continued use of the website after updates means you accept the revised policy.
14. Contact us
If you have questions about this Privacy Policy or want to request access/correction of your personal information, contact us:
General Store-All / General Store-All Mini Storage
1106 Southwest Marine Drive, Vancouver, BC V6P 5Z9
Phone: (604) 261-2242
Contact: info@generalstoreall.com
