Frequently asked questions
Find quick answers about storage units, access, and what you can store. If you still need help, call us and we’ll guide you.

Frequently asked questions
Answers to common questions about storage units, access, and getting started.
How long has Store-All operated?
Store-All has served South Vancouver for decades. Over the years, we’ve helped residents and businesses store during moves, renovations, and long-term storage needs. Our focus has always stayed the same: keep the facility clean, make the process straightforward, and be easy to reach when customers need help.
What security measures protect my items?
We use 24/7 surveillance and controlled access to help keep the facility monitored and well managed. Storage should feel reliable, so we focus on consistent operations and clear access procedures. If you have specific questions about storing higher-value items, contact us and we’ll walk you through what to expect.
Can I access my unit anytime?
Access depends on the facility’s posted access schedule. Many customers visit before or after work and on weekends, and we’ll confirm current access details when you reserve. If you expect frequent visits for work inventory or tools, tell us so we can guide you toward the best setup.
Do you offer climate control?
Climate-controlled options may be available and are a good fit for items that can be sensitive to temperature changes, such as documents, clothing, electronics, and personal keepsakes. If you’re planning longer-term storage, climate control can add peace of mind. Ask our team what’s currently available.
How do I reserve a unit?
Choose your unit type, fill out the reservation form, and share what you’re storing. Our team will confirm availability and next steps so you can move in with clarity. If you’re unsure about sizing, tell us what you have and we’ll recommend the best option before you commit.
Do I need to pay when I submit a reservation request?
Submitting a reservation request is a quick way to start the process. Payment timing can depend on availability and how your reservation is confirmed. If you want clarity before submitting, give us a call and we’ll explain exactly what happens next.
What can I store in a storage unit?
Most customers store household items like boxes, furniture, seasonal décor, and sports gear. Businesses often store inventory, supplies, and equipment. If you’re unsure about a specific item, contact us and we’ll confirm if it’s allowed and what storage option makes sense.
Are there items I cannot store?
Yes. Some items are not permitted in storage units, especially anything hazardous, illegal, flammable, or perishable. For safety and facility rules, it’s best to check with our team if you’re storing anything unusual or sensitive.
Can I change unit sizes later?
In many cases, yes. A lot of customers start with one unit and adjust once they finalize what they’re storing. If you need a different size later, contact us and we’ll help you switch based on availability.
Is storage available month to month?
Yes, month-to-month rentals are available, which makes storage easier for moving timelines, renovation projects, or business needs that change over time. If you’re planning long-term storage, we can also help you choose a setup that stays organized and easy to access.
Do you sell moving or packing supplies?
Packing and moving supplies may be available depending on current stock. If you need boxes or basics, contact us before your move-in and we’ll let you know what’s available on-site.
How quickly can I move in after reserving?
Move-in timing depends on availability and confirmation. In many cases, customers can move in quickly once the reservation is finalized. If you’re on a tight timeline, call us and we’ll help you plan the fastest option.
Ready to get started?
Send your details and we’ll confirm availability and next steps. If you’re unsure about sizing, tell us what you’re storing and we’ll guide you.
Get in touch
Have a question that isn’t covered above? Reach out and we’ll help you with unit availability, access, and reservation details.

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